CONTRACTOR SCHEDULE OF SERVICES
TRAINING ADVICE SERVICES – MIDDLE EAST
Function as primary contact person with the membership and the public in training standards, and issues by answering written and telephone enquiries.
Respond to member requests for regaining Teaching Status beyond the routine enquiries handled by the Customer Service team.
Review Instructor-authored Specialist course outlines at the Instructor and Instructor- Trainer level.
Conduct member-related training, including Instructor Updates, Member Forums, Business Academy, webinars and other seminars and workshops.
Work with Membership Services, regarding member applications and insurance application issues.
Participate in the CDTC Mentorship program.
Conduct staff Instructor Development seminars and Dive Centre Orientations.
Write and review articles for the Training Bulletin, The Responder and Surface Interval as well as other PADI publications and Business of Diving Webinars as assigned.
Work closely with the Regional Business Advisor and UK-based Regional Training Consultants to support sales plans, customer consultations, and order related customer service queries; maintaining customer service and action plan details in contact database.
Conduct consultation calls to potential new members; determine clients’ business needs; design business development action plans, and follow up on delivery of products and services.
Enter details in contact database specifying the type of call, outlining the results of the call, and identifying any associated action items, liaising with UK-based Regional Training Consultants as required.
Follow up on Action Plans submitted by attendees of Business Development Workshops.
Conduct seminar follow up calls; evaluate metrics of seminar action plans and report details in contact database.
Handle incoming enquiries; notify callers of ongoing promotions and seminars and add-on items; promptly and accurately pass information to UK-based Regional Training Consultants as required.
Support PADI staff and contractors to address the concerns and needs of PADI members. Follow these up and deliver on promises, providing updates where there is a delay in resolution of issues.
Maintain regular contact with Territory Director to evaluate regional performance; and review action plans and strategies.
Participate in Regional consumer shows and visit stores in the assigned region, as appropriate.
Develop detailed knowledge of the local/Regional market and external competition, advising the Territory Director with regard to appropriate action and strategies.