Ocean Job Board

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We created the Ocean Job Board to facilitate access to job postings in the marine community.

The board links directly to the career pages of ocean organizations and updates when jobs are posted or taken down. It's free to use, and all applications go directly to the hiring organization.

Please also check out the ocean job boards run by these organizations: Seven Seas Media, Ocean Careers, WiseOceans, American Fisheries Society, Marine Conservation Institute, Nature Tech and ClimateBase.

Posting a job is free. To add or remove your organization or ask a question, please email us at jobboard@schmidtmarine.org.

Disclaimer: Schmidt Marine does not investigate the practices or validity of any organization or posting on this site. These links are provided as a free offering and do not constitute an endorsement from, or relationship with, Schmidt Marine. Schmidt Marine does not have any obligation to screen any of the listings or to include any listings in its search results, and it may exclude or remove any listing for any or no reason. This site and all materials are provided “as is” with no warranties, express or implied, and you agree that under no circumstances shall Schmidt Marine or its affiliates be liable for your use of or reliance on any information provided on this site or otherwise.

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Team Manager

Marine Stewardship Council

This job is no longer accepting applications

See open jobs at Marine Stewardship Council.See open jobs similar to "Team Manager" Schmidt Marine.

London, UK

Posted on Monday, September 4, 2023

We are looking for a passionate individual who can lead and inspire a team of licensing officers in the delivery of excellent customer service and play a key role in improving our customer interactions.

You will bring your leadership and relationship management skills to develop a high performing team where every customer interaction counts.

Working within the commercial arm of our organisation, the Licensing function plays a pivotal role managing the use of the MSC ecolabel, which enables MSC's partners to promote their commitment to certified sustainable seafood. Critically, it also ensures MSC can continue its work and commitment to improving the future health of the oceans.

The successful candidate will use their customer service experience to improve how we deliver licensing services to meet our partners needs ensuring their queries are resolved to a high standard whilst delivering to a clear set of objectives. You will have hands-on oversight of the team's workload, with key activities revolving around issuing new licences, approving the use of the MSC ecolabel and collection of financial data from certified partners to enable accurate calculation of royalty fees and timely issue of invoices.

In undertaking the role, you will always be looking at ways we might improve our customer support processes, working closely with our partner-facing outreach teams across the globe. You will also have opportunities to suggest and lead licensing process improvement initiatives, identifying critical paths and removing blockages.

You will have:

excellent team leadership skills, ideally gained from leading a diverse, customer focused team and you are able to influence, inspire confidence and build consensus
proven customer service experience, with an ability to communicate complexity clearly and simply to both internal customers and external global customers
the ability to analyse data; be proficient in utilising data to measure targets and service levels and help drive decision making
experience of managing operational projects from inception to implementation, which are designed to streamline processes and procedures
well-developed IT skills, be competent in using Microsoft Office products and a good knowledge of CRM (Customer Relationship Management) applications such as Microsoft Dynamics or Salesforce
a good understanding of licensing intellectual property; trademarks experience would be an advantage but is not essential.
a track record of resolving complex problems and taking a proactive approach to analysing issues and generating solutions

If this has inspired you, please visit the MSC's dedicated microsite to find out more information and to apply for the role. We look forward to hearing from you!

https://webmicrosites.hays.co.uk/web/marine-stewardship-council

This job is no longer accepting applications

See open jobs at Marine Stewardship Council.See open jobs similar to "Team Manager" Schmidt Marine.

See more open positions at Marine Stewardship Council