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Archive Research Manager

UK Hydrographic Office

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United Kingdom

Posted 6+ months ago

Location

Taunton, Somerset, South West. It is expected that the individual will be in the office at least 3 times a week, if not every day.

About the job

Job summary

The post holder will be joining an existing Archive team based at the UK Hydrographic Office (UKHO) in Taunton. The position requires the majority of time to be working from the Archive offices. The post holder will join a team of research managers and be the first point of contact for UKHO research enquiries.

Experience of working in a research environment, preferably an archive or museum, is essential, plus excellent customer service and communication skills.

The post holder will be expected to make decisions on their own regarding research enquiries and process payment requests.

The person will hold a pivotal role within the UKHO Archive and interact with key stakeholders across the organisation.

It is expected that the individual will be in the office at least 3 times a week, if not every day.

Job description

Recording and providing acknowledgements of requests for information.
Providing advice and guidance in response to requests and delegating to specialist researchers as required.
Ensuring all research work is financially accounted for, including the ‘one hour’ free research time.
Supervising and providing advice and guidance to visitors and arranging specialist research assistance as required.
Co-ordinating customer requirements.
Ensuring Research staff prepare and despatch pro forma invoices.
Ensuring Research staff process receipt payments and input the necessary information onto SAP.
Maintain and improve the Archive indexes, catalogues and reference material.
List improvement. This includes holdings, indexes and new research datasets.
Produce monthly reports as required and provide an annual analysis of trends.
Support the development of a continual improvement culture and implementation of process changes as required.

Person specification

Please note that we will only score against the sift and interview criteria and not the essential and desirable information below.

Experience of working within a research environment, preferably within an archive or museum facility.
Excellent customer service and communication skills.
Excellent organisational skills.
Pro-active approach to problem solving and improving processes.
The ability to work within a team.
Planning and organising workload to achieve objectives.
Managing the provision of services to customers at all levels both within the UKHO and externally.
Excellent IT skills and be fully competent in the use of standard IT packages and if possible specialist archive software packages.
Knowledge of financial systems (the UKHO uses SAP).

Additional Information:

Whilst we welcome applications from those seeking part time work, please note, that there is a business requirement for the successful candidate to work full-time in this role.

Behaviours

We'll assess you against these behaviours during the selection process:

Communicating and Influencing
Working Together
Managing a Quality Service
Changing and Improving

Technical skills

We'll assess you against these technical skills during the selection process:

Experience of working within a research environment, preferably within an archive or museum facility
Experience of providing customer service
Communication and organisational skills

Benefits

Alongside your salary of £27,606, UK Hydrographic Office contributes £7,453 towards you being a member of the Civil Service Defined Benefit Pension scheme.

At the UK Hydrographic Office, it's very important to us that our people feel valued.

We offer a huge range of benefits such as training and development, well-being support, flexible/ homeworking, a fantastic state of the art building, high spec equipment, and so much more.

See our attached Candidate Information Pack for more details.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

How to Apply:

Please insert the details of your CV when prompted and write a personal statement demonstrating your relevant experience to the role (see below). You will also be asked to show demonstrate how you meet some of the Civil Service Behaviours. Start your application by clicking "Apply Now" at the bottom of this page

Timeline:

Advert Closes for applications:
Shortlisting: week commencing
Interviews: week commencing

We will try to meet the dates set out in the advert. There may be occasions when these dates change. You will be provided with sufficient notice of the confirmed dates.

Sift/Shortlist Criteria:

All applications are processed anonymously. You will be short-listed against the following criteria:

Civil Service Behaviours (level 2):

Communicating and Influencing
Working Together
Managing a Quality Service
Changing and Improving

Experience (assessed by CV and personal statement):

Experience of working within a research environment, preferably within an archive or museum facility.
Experience of providing customer services
Communication and organisational skills

Interview Criteria:

You will be interviewed against the following criteria:

Civil Service Behaviours (level 2):

Communicating and Influencing
Working Together
Managing a Quality Service
Changing and Improving

Experience:

Experience of working within a research environment, preferably within an archive or museum facility.
Experience of providing customer services
Communication and organisational skills

See here for further information: Success Profiles - Civil Service Behaviours (publishing.service.gov.uk)

Process:

Single Stage Interview via TEAMS. You will be contacted to book a suitable slot if you are shortlisted (see our Candidate Pack for further information)
Interview will be with a panel of no more than 3 people and will last approx. 45 mins

Onboarding Checks:

In the event you are offered a role with us, you will be required to go through Basic Personnel Security Standard (BPSS) checks which will include Employment and Right to Work Checks. You will also need to apply for SC (Security Clearance), but you may be able to start your role before gaining this. Please see our attached Candidate Pack for further details and Terms.

BPSS – non reserved
This is a Ministry of Defence non-reserved post and is open to UK, British Commonwealth, and European Economic Area nationals. Successful applicants will be required to pass the Basic Personnel Security Standard (BPSS) and will therefore need to provide evidence if they have resided outside of the UK for a period of 6 months or longer within the last 3 years. This is not a bar to employment, but a successful applicant will be required to provide sufficient evidence to allow the UKHO to conduct meaningful background checks. Please contact the recruitment team on the email address below if you have any concerns regarding this

The Research team responsibilities are currently under review and there is a possibility that this may change. Applicants should therefore be prepared to obtain a security clearance at Security Check (SC) at a later date if necessary

Please note, we are unable to offer visa sponsorship.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of Commonwealth countries who have the right to work in the UK
nationals of the Republic of Ireland
nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
certain family members of the relevant EU, EEA, Swiss or Turkish nationals

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : recruitment.queries@ukho.gov.uk
Email : recruitment.queries@ukho.gov.uk

Recruitment team

Email : recruitment.queries@ukho.gov.uk

Further information

The Department’s recruitment processes are underpinned by the requirement of selection for appointment based on merit, open and fair competition as outlined in the Civil Service Commissioners’ Recruitment Principles, details of which can be found at http://civilservicecommission.independent.gov.uk If you feel your application has not been treated in accordance with the Recruitment principles and you wish to make a complaint, you should in the first instance contact recruitment.queries@ukho.gov.uk If you are not satisfied with the response you receive, you can further contact the Civil Service Commission at: civilservicecommission.independent.gov.uk or view more details at http://civilservicecommission.independent.gov.uk

Attachments

20210309additional pay info Opens in new window (pdf, 163kB)

UKHO_Recruitment_Pack_2022 FINAL Opens in new window (pdf, 5714kB)

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