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Internal Sales and Customer Service
Tidal Vision
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See open jobs at Tidal Vision.See open jobs similar to "Internal Sales and Customer Service" Schmidt Marine.Customer Service, Sales & Business Development
Posted 6+ months ago
JOB TITLE: Internal Sales and Customer Service
REPORTS TO:
STATUS: Full-time, Non-exempt/Hourly
LOCATION: Raymond, WA
SALARY RANGE: $22-$24 DOE
BENEFITS: Medical, dental and vision insurance, life insurance, 401(k) with employer match, EAP, tuition reimbursement, 21.67 days of PTO and 10 holidays.
JOB SUMMARY:
Responsible for leading and ensuring effective sales order management. Serves as the single point of contact to provide consistent, positive customer experiences. Responsible for initial order entry, management of order changes, and order fulfillment coordination. Responsible for coordinating outbound shipments with logistics and follow up with customers regarding delivery status. Responsible for tracking sales by product and by customer and communicating sales information to the management team.
Empowered to make decisions on behalf of the company in alignment with Tidal Vision’s strategy, guiding principles and total customer experience. Leads resolution of service issues that directly impact customer order fulfillment. Assists in earning:
- Customers for Life.
- Through the establishment of a positive customer experience while enhancing customer satisfaction and confidence.
Suggests additions to sales orders based on customer purchase history, knowledge of vertical markets, and commercial strategy. Gather market intelligence for entry into CRM Systems.
ESSENTIAL JOB FUNCTIONS:
- Receives and processes customer purchase orders.
- Enters orders received via telephone and online in real time.
- Quotes prices according to uniform pricing strategy and current market pricing.
- Develops solutions to customer needs/opportunities.
- Evaluates needs/opportunities and matches them with Tidal Vision’s products/services.
- Establishes communication with appropriate internal Tidal Vision personnel (e.g. Operations, Sales) to ensure timely responses to fulfillment issues.
- Recommends increases in size of order by using sales history information and truck capacity.
- Builds and sustains long-term customer partnerships
- Creates mutually beneficial relationships with customers through establishment of rapport coupled with responsiveness to customer needs (return messages, timely follow-through).
- Maintains up-to-date information on customers (contacts, products, requirements, etc.).
- Fulfills customer expectations with realistic commitments.
- Displays effective interpersonal & communication skills (internal/external).
- Delivers timely and accurate information to customers & internal business partners both verbally and in writing.
- Actively listens.
- Demonstrates knowledge of Tidal Vision’s products and services.
- Understands Tidal Vision’s vision, mission statement & quality process.
- Understands customer service policies & procedures.
- Teamwork collaborates with team members.
- Coordinates all routine aspects of customer orders, requests, and inquiries.
- Identifies and uses internal resources as needed to complete tasks.
- Supports team goals.
- Is receptive/flexible/adaptable to change.
- Understands, generally, about competitors and their services.
- Resolves problems/non conformances quickly.
- Uncovers and verifies problems/non conformances.
- Probes for all details on expressed concerns.
- Assists to resolve product quality issues in an efficient and timely manner, as applicable.
- Completes all paperwork, reports and administrative tasks in a timely, complete and accurate manner.
QUALIFICATIONS:
Education & Experience:
- 0-2 years prior customer service, customer solutions and/or sales experience.
- Bachelor’s degree or related job experience preferred.
- ERP/CRM experience preferred.
Skills and Abilities:
- Self-starter. Must be able to work independently and with teams in the organization, “connecting the dots,” and bringing the appropriate team members together at the right times.
- Energetic and Creative! We are looking for someone who thrives in working in a high energy, fast paced environment that is constantly changing.
- Candid. Someone who enjoys giving and receiving feedback.
- Excellent interpersonal and communication skills (verbal and written), including strong in-person and phone sales skills, email and other written correspondence.
- General knowledge of pricing and marketing strategy.
Licensing & Special Requirements
- Current valid driver’s license and proof of insurance required by time of hire.
- Incumbent is subject to a background check.
WORKING CONDITIONS & PHYSICAL REQUIREMENTS
Most of work is performed in an office environment and traveling to various current and prospective clients. Position requires hand manipulative skills for word processing and writing. Must be able to hear verbal conversations over the phone and in-person with background noise. Must be able to consistently identify objects and persons at a distance and read fine print on various forms.
Tidal Vision provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
The statements contained herein reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise to balance the workload. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.
This job is no longer accepting applications
See open jobs at Tidal Vision.See open jobs similar to "Internal Sales and Customer Service" Schmidt Marine.