Vulnerability Analyst, IT
The Alan Turing Institute
Named in honour of Alan Turing, the Institute is a place for inspiring, exciting work and we need passionate, sharp, and innovative people who want to use their skills to contribute to our mission to make great leaps in data science and AI research to change the world for the better.
Please find more information about us here.
This role sits within the Institute’s IT & Security team. The team plays a fundamental part in the business, providing various services to staff, working closely with other departments, and shaping the direction and role of security and technology within the Institute.
This is an exciting new position providing an opportunity for an experienced patch engineer to join a fast-paced team responsible for delivering an excellent technology platform to support end users. As the Vulnerability Analyst, you will be responsible for managing and maintaining both the vulnerability and patch management processes. Using ManageEngine Endpoint Central to deliver Windows, Mac, Linux, and third-party patches. You will also be responsible for configuration tasks, troubleshooting issues as they arise, and creating documentation of processes when needed. As well as analysing the output of vulnerability scans as well as helping to provide knowledge of vulnerabilities and how these apply to the Institute’s IT environment.
DUTIES AND AREAS OF RESPONSIBILITY
- Identify and deploy security patches across all networked devices in a timely manner, ensuring compliance with industry regulations and Institute policies.
- Monitor systems to ensure all patching is completed successfully and track both vulnerability and patch management metrics, producing regular reports on compliance and effectiveness.
- Collaborate with other team members to identify and resolve vulnerability and patching-related issues.
- Troubleshooting issues with the patching process, including installation failures, whilst also seeking continuous improvement to patching processes.
- Keeping up to date with education of new features to provide support and awareness to colleagues and staff.
- Maintain and produce knowledge article documentation on relevant processes as required.
- Monitor and progress incidents logged on the incident management system, ensuring they are investigated and resolved within reasonable SLA whilst ensuring customer satisfaction through proactive updates and escalation where necessary.
- Maintain a high level of professional IT support for all users. Advocating for all staff and colleagues to adhere to IT Security best practise.
- Participate as required in Project boards, incident management, and work groups to represent IT security providing advice and guidance as needed.
- Undergraduate degree and/or practical technical experience in an educational/research focused organisation
- Experience working with Patch Management, Reporting, Agent Procedures, and Policy Management
- Good understanding of IT systems, infrastructure, and security
- Excellent understanding of both Microsoft and Apple patching schedules and methods
- Experience working with ManageEngine Endpoint Central, JAMF & Microsoft Intune
- Willingness to ask questions and learn from those around you, with enthusiasm to develop skills and continue learning to progress technically
- Excellent communication skills (written and verbal) including the ability to explain complex ideas and principles to a wide range of audiences
If you are interested in this opportunity, please click the apply button below. You will need to register on the applicant portal and complete the application form including your CV and covering letter. If you have questions about the role or would like to apply using a different format, please contact us on 020 3970 2148 or 0203 862 3340, or email [email protected].
If you are applying for more than one role at the Turing, please note that only one Cover Letter can be visible on your profile at one time. If you wish to apply for multiple roles and do not want to overwrite your existing Cover Letter, please apply for the role using the button below and forward your additional cover letter directly to [email protected] quoting the job title.
If you are an internal applicant and wish to apply, please send your CV and Cover Letter directly to [email protected] and your application will be considered.
CLOSING DATE FOR APPLICATIONS: Sunday 10 March 2024, London GMT.
TERMS AND CONDITIONS
This full-time post is offered on a permanent basis. The annual salary is £40,000 plus excellent benefits, including flexible working and family friendly policies, https://www.turing.ac.uk/work-turing/why-work-turing/employee-benefits
The Alan Turing Institute is based at the British Library, in the heart of London’s Knowledge Quarter. We expect staff to come to our office at least 4 days per month. Some roles may require more days in the office; the hiring manager will be able to confirm this during the interview.
EQUALITY, DIVERSITY AND INCLUSION
The Alan Turing Institute is committed to creating an environment where diversity is valued and everyone is treated fairly. In accordance with the Equality Act, we welcome applications from anyone who meets the specific criteria of the post regardless of age, disability, ethnicity, gender reassignment, marital or civil partnership status, pregnancy and maternity, religion or belief, sex and sexual orientation.
We are committed to making sure our recruitment process is accessible and inclusive. This includes making reasonable adjustments for candidates who have a disability or long-term condition. Please contact us at [email protected] to find out how we can assist you.
Please note all offers of employment are subject to obtaining and retaining the right to work in the UK and satisfactory pre-employment security screening which includes a DBS Check.
Full details on the pre-employment screening process can be requested from [email protected].