DSHS ESA EBT Lead Policy Program Manager

State of Washington
State of Washington

Operations

Washington, USA · Multiple locations

Posted on Jun 12, 2026

Description

DSHS ESA Program Manager

The Economic Service Administration (ESA), Community Services Division (CSD) is seeking our next Electronic Benefits Transfer (EBT) and Electronic Funds Transfer (EFT) Lead Program Manager. Get ready to join an exciting team as you help lead us into the future!

As the Lead EBT/EFT Program Manager, you will manage the design, drafting, and implementation of program policies and procedures as they relate to the EBT and EFT/Direct Deposit program. You will be responsible for the overall operation of EBT/EFT under the supervision of the EBT/EFT Administrator. As the Lead, you may delegate tasks to the EBT Program Managers, ensure adequate staffing, communicate job expectations, provide staff training, auditing, and resolve problems as they occur.

Some of what you’ll do:

  • You'll be responsible for the overall operation of EBT/EFT program
  • You'll provide oversight of the overall progress of the EBT vendor to ensure the integrity of the EBT program
  • Responsible for overall coordination, oversight and monitoring of the policies and procedures that regulate distribution of the program benefits through the EBT system
  • Oversee and provide strategic guidance to the EBT Fiscal Program Manager and their contract monitoring
  • Monitor/Review and Edit/Track EBT Contract deliverables to ensure timely, accurate system deliverables
  • Ensures that policies and procedures are developed and/or revised as necessary to accommodate operational changes mandated by EBT
  • Review and recommend for approval all changes to EBT vendor system
  • Serve as Lead/Support Analyst to review proposed bills and provide clear interpretation of the potential impacts to the EBT program
  • Provide support to the EBT unit as needed.

What we’re looking for:
  • Knowledge of Federal and State laws, rules, and regulations related to all federal and state public assistance cash and food programs
  • Knowledge and understanding of the Automated Client Eligibility System (ACES) and BarCode IT and EBT and the change management and testing process for each
  • Ability to communicate and interact effectively with others across a broad spectrum of management, administration, professionals, and line staff at the local, state, and federal levels
  • Write effectively and develop effective written policies and legal directives
  • Ability to participate in group problem solving, decision making, and network successfully with internal and external stakeholders
  • Work independently, develop and implement action plans and utilize available resources efficiently
  • Provide technical assistance and consultation to external and internal stakeholders
  • Analyze policies, laws, regulations, and other materials, and make decisions based on analyses
  • Obtain and interpret information from large volumes of reports, laws, regulations, records, printouts, and data mining documents.

Who Should Apply?

Those with a bachelor’s degree in public administration, business administration, social services, human services, project management, or a closely related field.

AND

Three years of experience conducting or supervising financial eligibility determination for public assistance to include financial, medical and food benefits programs.

OR

Equivalent relevant professional experience.


Please include:
  • Letter of interest (up to two pages) specifically addressing the knowledge, skills and experience you have related to the job and duties
  • Current chronological resume
  • Three professional references

Questions? Please contact sean.brauner@dshs.wa.gov and reference #04453.

The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

Supplemental Information

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protect­ed veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.


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