Ocean Job Board
IT, Compliance / Regulatory
King County, WA, USA · Federal Way, WA, USA
Who we are
The mission of the Washington State Liquor and Cannabis Board (WSLCB) is to promote public safety, public health, and trust through fair administration, education and enforcement of liquor, cannabis, tobacco, and vapor laws. We search for people who demonstrate a strong work ethic, excellence in customer service, partnering and teamwork, and quality performance.
We want to create a culture that fosters excellence in customer service, open and honest communication, transparency and accountability, data driven decisions, and business-initiated process improvement.
Our commitment to DEIB
Your opportunity at a glance
The WSLCB Enforcement and Education Division is announcing an exciting opportunity for Administrative Regulations Analyst 3 (Cannabis Compliance Consultant) position located in: Federal Way, WA, Representing the Washington State Liquor and Cannabis Board (WSLCB); the Administrative Regulations Analyst 3 provides technical assistance and education in support of the state’s licensed cannabis industry. This position also consults with cannabis producers, processors, retailers, researchers, transporter licensees, registered cooperative members, and certified laboratory staff, to help them understand the RCWs and WACs that regulate the cannabis industry and attain voluntary compliance.
They support licensees in operating their businesses in compliance with WSLCB rules and regulations. They seek to obtain voluntary compliance through education and outreach before greater corrective action becomes necessary and may issue verbal warnings and Notices to correct (NTC), when appropriate.
WSLCB provides a modern work environment and excellent benefits including:
Some of your primary duties will include:
Educates and engages licensees, the public, and other stakeholders in addressing issues related to our mission by providing licensee support and education. This includes consultation visits, licensee education, and employee training. Responsible for delivering informal and formal training pertaining to applicable RCWs and WACs to cannabis licensees, managers, and employees.
Responds to verbal and written inquiries concerning cannabis laws, regulations, and licensing.
Develops intervention strategies designed to achieve immediate correction and long-term compliance including recommendations to effect corrective action and to monitor progress. This position delivers clear, concise, accurate, and factual summaries of the results of inspections both orally and in writing.
Assists in the development of education policies, regulations, and guidelines for the cannabis industry; reviews the policies to ensure consistent application and messaging.
Participates in comprehensive compliance inspections to ensure that licensees, premises, records, advertising, labeling, and devices are within approved minimum guidelines and licensees are in compliance with Cannabis Laws and Regulations necessary to ensure the integrity of the cannabis industry.
Stakeholder Outreach: Provides training and delivers presentations to the cannabis industry, outside law enforcement agencies, and the general public.
Conducts follow up visits, if appropriate, to ensure that the identified conditions have been satisfactorily abated. Records findings and notes in the agency records management system.
Conducts pre-scheduled field visits to licensed cannabis producers, processors, retailers, transporters, registered cooperatives, and certified laboratories. Schedules and completes an initial meeting in conjunction with an enforcement officer to introduce WSLCB staff and processes and to explain the licensee’s rights and obligations; walks through the licensed location to identify and evaluate the licensee’s workplace hazards and to view potential public health and safety concerns, and discusses conditions noted during the visit and offers recommendations and confirms compliance with laws and rules.
Documents the field visit with a written report including any recommendations or agreements made with copies secured in the agency records management system and provided to the licensee.
Work includes assisting the commissioned team members with analyzing and responding to complaints on licensed locations. The incumbent may support commissioned officers by helping review a licensee’s documents, including financial records, during the course of a financial investigation. Completes initial contact following the receipt of a nonspecific complaint or a first complaint of a non-public health or safety nature against a licensed premise. Provides education to the licensee, manager and/or employee pertaining to the allegations.
Organizes and conducts scheduled inspections of licensed establishments, registered cooperatives, and certified laboratories to check for compliance with state laws and provides technical assistance as necessary. Provides input on education policies, procedures, and regulations.
As a result of assisting with an investigation, positions in this class write reports of findings, create exhibits for hearings, and assist in presenting cases to a board, commission, or administrative law judge when necessary.
Schedules and conducts cannabis final inspections in a timely manner. Communicates final inspection status and pre-licensure issues with Licensing staff. Conducts follow-up final inspections when necessary. Records findings and notes in the agency records management system.
Required Qualifications:
A high school diploma or GED AND five (5) years of experience working with a regulated industry providing education and guidance to industry members on rules and laws with the goal of achieving voluntary compliance.
OR
An Associate's Degree in Business Administration, Public Administration, Criminal Justice, Police Science or a closely related field AND three (3) years of experience working with a regulated industry providing education and guidance to industry members on rules and laws with the goal of achieving voluntary compliance.
OR
Bachelor’s Degree in Business Administration, Public Administration, Criminal Justice, Police Science or a closely related field AND one (1) year of experience working with a regulated industry providing education and guidance to industry members on rules and laws with the goal of achieving voluntary compliance.
OR
One (1) year of experience as an LCB Enforcement Officer.
business administration, public administration, criminal justice, police science, or a closely related field, including experience working with a regulated industry, providing education and guidance to industry members on rules and laws, with the goal of achieving voluntary compliance.
OR
One year of experience as an LCB Enforcement Officer.
In addition, must have demonstrated the following abilities:
• Ability to write clearly and succinctly.
• Ability to orally communicate effectively on a one-on-one basis and in a group setting.
• Able to successfully read, understand, and interpret policies and procedures.
• This position requires a valid unrestricted Washington State driver’s license – corrective lenses excluded.
Preferred/Desired Qualifications:
• Understanding of the WSLCB scope of regulatory authority and jurisdiction.
• Able to communicate effectively and collaboratively with stakeholders with inherently diverse interests.
• Demonstrated ability to develop and make effective oral presentations for small groups.
• Demonstrated ability to coordinate workshops and/or training.
• One or more years’ experience in consulting and/or interviewing to collect data and/or obtain statements.
• Demonstrated ability to deal effectively with conflict arising from regulatory inspections while maintaining positive customer service.
• Experience participating in administrative hearings, such as testifying.
The ability to take action to learn and grow
This equity competency identifies people who are curious about themselves and others, who take responsibility for knowing their own strengths and weaknesses, and who use their learning to make government programs and processes more efficient and effective to serve all in Washington.
The ability to take action to meet the needs of others
This equity competency identifies people who are flexible, adaptable, customer-service focused, and willing and able to empathetically respond to the unique needs of the people they work with and serve.
Competencies
Accountability: Accept personal responsibility for the quality and timeliness necessary to achieve excellent results. With little oversight, develop innovative solutions to a variety of issues. Make timely decisions, although faced with limited data or resources. Accept own role when expectations are not met and respond quickly to resolve issues with others.
Build and Maintain Relationships: Earn the trust, respect, and confidence of coworkers and customers through consistent honesty and professionalism in all interactions. Build and maintain working relationships characterized by mutual acceptance and cooperation. Contribute to an environment that honors diversity and uses diverse perspectives to meet the agency’s mission and goals.
Effective Communications, General: Convey clear, timely, persuasive messages that positively influence the thoughts and actions of others. Effectively express ideas and information through the written and spoken word using language that is appropriate to both the complexity of the topic and the knowledge and understanding of the reader or audience (“plain talk”). Keeps supervisor and co-workers informed while sharing complete and accurate information with others to include staff and people outside the organization. Practices active listening by concentrating on person or caller; listens without interrupting; and asks questions to clarify and verify information.
Effective Communications, and Writing Skills: Composes clear, straightforward, and technically correct documents. Proofreads and edits information to improve clarity, organization, content, and correcting errors in grammar, punctuation, and spelling. Independently compose written responses to emails and letters from customers answering questions, providing information, and/or explaining decisions made regarding eligibility for services or compliance with rules. Extract and compile data to prepare narrative, statistical or other reports for review, analysis, documentation, etc. (e.g., financial, payroll, labor distribution, purchasing, inventory, registration, patient, or student information)
LEAN: Have the ability to work in a continuous process improvement environment continually seeking ways to eliminate waste and improve quality.
Serving Customers: Build and maintain internal and external customer satisfaction with the products and services offered by the WSLCB, and develop innovative ideas that provide solutions to our customers’ challenges.
Safety: Understand and follow agency safety policies and other standards established to maintain a safe work environment. Carefully organize your personal workspace to minimize the likelihood of accidents. Report all injuries, accidents, or hazards to your supervisor immediately.
Influencing for Voluntary Compliance: Effectively persuade others to voluntarily accept recommendations or advice for the purpose of bringing them into compliance with regulations or policy.
Judgment: Display balanced thinking that combines analysis, wisdom, experience, and perspective. Produce decisions that withstand “the test of time.”
Stress Tolerance: Effectively handle highly stressful or adverse situations, making good decisions, working calmly and accurately, and helping to calm others.
Tact & Diplomacy: Respond to difficult, stressful, or sensitive interpersonal situations in ways that reduce or minimize potential conflict and maintains good working relationships among internal and external customers.
Workload Management: Effectively organize multiple assignments, sometimes of a complex nature or involving competing priorities, to produce work products that are accurate, thorough, and on time.
If you are excited about this role but not sure if your experience aligns perfectly with every qualification in the job description, we encourage you to apply. At the Washington State Liquor and Cannabis Board, we are dedicated to building a diverse and authentic workplace centered in belonging. You may just be the needed candidate for this or other roles.