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Security Manager
Seattle Aquarium
USD 78k-87k / year
Posted on May 24, 2025
JOB POSTING
Security Manager
Posted: Open to internal and external applicants
Reports to: Director of Facilities
Status: Full-time, salaried, benefitted position
Hours of work: Standard Monday–Friday workweek, 8am–5pm. Occasional need for weekend or after-hours work as related to events and other projects.
Date needed: July 2025
Posting expires: Open until filled, priority given to applications received by May 22, 2025.
Position description:
The Seattle Aquarium, a leading marine conservation organization, is looking for a Security Manager to join the Facilities and Operations team. The Security Manager, under general direction of the Director of Facilities, leads and supervises the Seattle Aquarium's security processes and team. This position partners closely with the Safety Manager, the Facilities Team, the Guest Services Team, and other Aquarium departments to ensure a safe and secure environment for staff, volunteers, and visitors. The Security Manager supervises a large team of security officers and overnight operations staff with a focus on delivering excellent customer service and caring for aquarium systems during the overnight hours. The Security Manager is responsible for staffing a 24/7/365 operation, administers access control, assists with operational logistics, delivers trainings, and develops security processes to facilitate the Aquarium's mission of inspiring conservation or our marine environment adhering to our Salish values.
Key functions:
Security Team Management
- Ensure consistent 24-hour security coverage across Aquarium operations.; maintain shift rotation and monthly schedules to ensure consistent coverage.
- Manages and mentors security team staff through training, onboarding, evaluation of performance, coaching support and staff development. Ensure direct reports are well trained, high performing and aligned with the Aquarium’s S.A.L.I.S.H. and D.E.I. values. Model and be accountable to staff.
- Mentors, supports and advocates for staff; fosters an environment where team members’ overall wellbeing is supported. Prioritizes ensuring psychological safety and practicing emotional intelligence in communications. Ensures self-learning on these topics.
- All Aquarium staff and volunteers are expected to participate in advancing and integrating into their work Diversity, Equity, Inclusion, and Regenerative practices in alignment with our S.A.L.I.S.H. Values. Removes roadblocks to ensure staff are able to participate.
- In addition to other staff, supervise an overnight team responsible for overnight life support monitoring and animal welfare, including feedings.
Workplace Security Management Responsibilities
- Provides leadership to manage security function and set a welcoming and inclusive culture of safety within the team that meets both the spirit and content of laws, regulations, and standards for all Aquarium activities (24/7/365).
- Act as an on-call resource when problems arise.
- Review, revise, and improve Aquarium security policies and procedures.
- Administer all elements of the access control program (Including badged access, hard key management, Intrusion systems, etc.).
- Respond to escalated situations, both in person and via phone or email.
- Liaise with other security-related community members along the waterfront.
- Partner with Law enforcement agencies and emergency management.
- Administer the active assailant action plan with yearly reviews and facilitation of infrastructure hardening.
Collaborative Partner
- Establish and maintain cooperative and effective working relationships with fellow aquarium staff.
- Act as an institutional representative in professional organizations.
- Create and deliver security trainings to all staff. Manage and maintain security related digital platforms (learning management system in ADP).
- Participate in high-level committee planning for public events and all aspects of aquarium operations.
- Encourage a positive, rewarding, and productive security culture that enhances awareness and knowledge of security best practices.
- Participate in planning and implementation of our Diversity, Equity, Inclusion, and Regenerative goals.
Knowledge, skills and abilities:
- A great sense of customer service and professionalism
- Ability to act in emergency situations, calmly and efficiently.
- Collaboration is essential, must be able to work effectively with all levels from CEO to front line staff, volunteers, visitors, contractors, etc.
- Comprehensive knowledge of security industry best practices
- Effective interpersonal, verbal/written communication, presentation and report writing skills required. Multilingual and multicultural communication skills and experience are preferred.
- Ability to effectively use computers. Must manage web-based administration platforms and proficiently use Microsoft Office tools (Word, Excel, PowerPoint, etc.)
- Ability to maintain accurate records.
- Ability to utilize video management software.
- Demonstrates an understanding of the Aquarium’s Mission and Values, including Regenerative and Equity work.
Required education and experience:
The skills and abilities listed below may be demonstrated through a combination of relevant cultural and community programs, jobs, internships, volunteer experience, and/or formal or informal education. If you meet some of the requirements and you are passionate about our mission and our ocean, we encourage you to apply and look forward to learning more about you.
- Prior customer service experience required; aquarium, zoo, museum, or other similar environment preferred.
- Minimum two years of experience supervising staff in a similar organization.
- Minimum 2 years of experience working in the security field or equivalent lead customer service role.
Working conditions:
- Work Is conducted on the Aquarium floor; must be able to move between buildings in our campus environment
- Work In various environments such as cold or rain.
- Occasionally lift or carry up to 40 pounds (for example stanchions, barriers and other equipment)
- Ability to move and also stay in place for extended periods of time
- Working with the public, sometimes with heavy crowds
Salary and benefits: $78,000 - $87,000/year, Dependent on experience. Please include salary expectations in your materials. Full-time staff are eligible for the Seattle Aquarium’s comprehensive benefits package to include medical, vision, dental, an employer-funded health reimbursement account, medical and dependent care flexible spending accounts, life insurance, long-term disability, 403b retirement fund with employer match, access to a subsidized ORCA pass, a Seattle Aquarium Family Plus membership and generous paid time off.
How to apply: The Seattle Aquarium is committed to expanding a diverse, equitable, and inclusive conservation movement. We are invested in building an Aquarium with a wide variety of backgrounds, identities, languages, cultural ways of knowing, and life experiences. We know research shows that society has conditioned communities of color, trans and gender non-conforming people, immigrants, people with disabilities, and other marginalized candidates to more frequently not apply to a job because they don’t feel that they meet all of the qualifications listed even if they are qualified. If you meet some of the requirements and you are passionate about our mission and our ocean, we encourage you to apply and look forward to learning more about you.
Interested candidates should upload a résumé to our online application to be considered. Application review will begin immediately.
Please let us know if you require a reasonable accommodation to apply for this job by emailing us at jobs@seattleaquarium.org.
Note: If offered the position, candidates must pass a background check. Conviction record is not an automatic disqualifier; we are a second chance employer.
About the Seattle Aquarium:
The Seattle Aquarium is a respected authority on Puget Sound, the Salish Sea and the world’s one ocean. Our passionate staff increases awareness and drives the change needed to preserve and protect our marine environment by providing an inspiring visitor experience, engaging daytime and evening events, conservation education programs for people of all ages and backgrounds, community outreach to marginalized populations, research that advances understanding of animals in our care and their counterparts in the wild, advocacy and policy work, an award-winning volunteer program, high-impact marketing and communications, and more.
Our values, developed in conjunction with our staff, include commitments to adopting and promoting sustainable practices, creating awe-inspiring experiences, constantly learning and improving, fostering an inclusive community, maintaining scientific credibility through evidence-based practices and honoring our unique place by using our location and history as a lens for larger understanding.
Proudly accredited by the Association of Zoos & Aquariums, we’re among the top 10 aquariums in the U.S. by attendance, and we welcome over 850,000 people each year. Guided by our mission of Inspiring Conservation of Our Marine Environment, we’re working to substantially increase our conservation impact by expanding our campus with a new building, the Ocean Pavilion. Learn more at SeattleAquarium.org.
Timeline:
We anticipate the following recruiting schedule for those candidates who are selected for consideration. The following dates are preliminary and subject to change. We will work with candidates to set interview dates. If hired, relocation assistance is not available.
- Application deadline: Open until filled.
- Priority given to applications received by May 22.
- Interviews completed in June 2025.
- Start date: July 2025.