Assistant IT Support Technician

San Francisco Estuary Institute

San Francisco Estuary Institute

IT, Customer Service
San Francisco, CA, USA · San Francisco, CA, USA
Posted on Wednesday, July 3, 2024

Assistant IT Support Technician

  • Location: Richmond, California

  • Program: Environmental Informatics

  • Type: Full-time

  • Experience Level: Some Experience

  • Position Type: Permanent

  • Salary: $82,000-$98,490 (Technical Analyst II to Associate Technical Specialist II)

Position Description

  • Posted: July 2, 2024

  • First review of applications: July 19, 2024

  • Application closing date: Open until filled

SFEI is seeking a highly motivated Assistant IT Support Technician professional to join our IT team. This hybrid (in-person and remote) role plays a vital part in ensuring the smooth operation of our computer systems and providing top-notch support to our employees. (Please note that a weekly in-office presence is required for this position.)

As an innovative environmental science organization with its own data center, technical team and scientific staff, SFEI demands commensurate levels of innovation, commitment, and creativity from its IT support team. The ideal candidate must be a self-starter, able to work independently, and also serve as a reliable team mate. A selected candidate would join two other team members, while wearing two related “hats”:

System Administration: Responsibilities include troubleshooting hardware and software issues on servers, managing user accounts, performing system backups, and monitoring system performance to ensure network stability and security.

Desktop Support: Responsibilities include acting as the frontline IT contact for employees, resolving hardware and software problems on desktops, laptops, and peripherals. Additionally, they will install and configure new software, answer user questions, and provide technical guidance.

The ideal candidate must possess a strong technical aptitude for both Windows desktop and Linux server environments, along with excellent problem-solving and communication skills.

Qualifications

Education:

University or college degree or equivalent work experience.

Required Experience:

  • Must have a minimum of four years experience supporting a mid-size organization in its desktop and/or server environments.

  • Must demonstrate good troubleshooting best professional judgment in resolving technical issues.

  • Must have experience following best practices in supporting capable staff members.

Required Skills:

  • Technical: Strong knowledge of Windows, Linux, hardware troubleshooting, basic networking, and software installation.

  • Problem-Solving: Excellent analytical skills to diagnose and resolve technical issues.

  • Communication: Clear and effective communication with both technical and non-technical users.

  • Organization: Ability to manage tasks efficiently and prioritize workload.

System Administration:

  • Assist senior admins with server maintenance tasks.

  • Monitor system performance and troubleshoot basic system issues.

  • Learn and implement system administration best practices.

  • Perform user account creation and management tasks.

  • Conduct regular security audits.

Desktop Support:

  • First-line support: Address user issues via email and ticketing system.

  • Troubleshooting: Resolve hardware, software, and network problems.

  • User assistance: Answer questions, offer guidance, and train users.

  • Installation/Configuration: Set up new equipment and software.

  • Maintenance: Perform checks, run scans, and apply updates.

  • Ticket management: Log, track, document, and escalate issues.

  • Onboarding support: Assist new users with setup.

  • Knowledge management: Maintain FAQ and solutions database.

Additional Responsibilities:

  • Conduct inventory management

  • Facilitate vendor communication

  • Perform basic user accounts administration

  • Learn and adapt to new technologies and systems.

  • Maintain a clean and organized work environment.

Salary & Benefits highlights:

  • Salary range: $82,000-$98,490 per year depending on qualifications and experience (Technical Analyst II to Associate Technical Specialist II). (Bay Area salary ranges are listed; note that salary ranges for other locations are 10-15% lower depending on location and are based on locational salary data). Salary ranges take into account many factors for making compensation decisions including but not limited to experience, education, internal equity, and organizational needs. We expect to offer starting salaries at or near the bottom of the range.

  • Matching contributions to retirement plan (immediate vesting) (403b)

  • Medical Insurance: health, vision, dental with employer and employee contributions

  • 12 paid holidays

  • Vacation days starting at 3 weeks accrual/year

  • Hybrid workplace

About the Environmental Informatics Program

The Environmental Informatics Program utilizes the latest technology and design concepts to deliver scientific information to a wide range of stakeholders in dynamic, expressive, and cogent ways. The Data Services (DS) team specializes in managing data associated with a variety of environmental sample types and standardizing results using consistent data vocabulary and business rules. Over 4 million environmental data records are maintained by the DS team. Furthermore, the Clean Water Program is one of the nation’s premier water quality science programs. It anticipates and meets the water quality data needs of policy-makers, resource managers, and the public. It helps the public, regulators, and those who discharge into our waters create more effective policies to ensure the health of our waters.

About SFEI

San Francisco Estuary Institute (SFEI) is a 501(c)(3) non-profit organization which has a 25-year track record of providing robust and innovative science to decision-makers, policy-makers, practitioners, and community members to measurably improve the health and resiliency of Bay-Delta ecosystems. As a boundary organization, SFEI operates at the interface between science and policy, recognized nationally for our ability to build consensus to support effective environmental decision-making and policy. Our mission is to deliver visionary science that empowers people to revitalize nature in our communities.

SFEI employs an interdisciplinary staff of more than 70. Our operations and IT staff are the backbone of our organization and keep everything running smoothly. SFEI has three major programs: Clean Water, Environmental Informatics, and Resilient Landscapes. Our program staff represent numerous scientific and technological fields, including chemistry, modeling, ecology, wildlife biology, landscape planning, historical ecology, geomorphology, geospatial analysis, and web development.

For more information on our mission, values, programs, and staff, visit the San Francisco Estuary Institute website.

Equal Opportunity & Affirmative Action Employer

At SFEI, we celebrate the diversity of our staff and the places we serve, and recognize the value and strength of diversity. We are committed to growing together and creating a more diverse and inclusive workplace. In 2022, SFEI developed and adopted mission and vision statements for DEIJ within and beyond our organization. We also created an action plan which is currently underway. We strongly encourage applications from women-identified people, people of color, and people with other identities commonly under-represented in environmental science. We invite you to share what you like about your professional experience as well as about yourself personally.

San Francisco Estuary Institute is proud to be an Equal Opportunity/Affirmative Action employer. We are committed to providing employees with a work environment free of discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, including sexual orientation, gender identity or expression, national origin, physical or mental disability, family or parental status, protected Veteran status, or any other characteristic protected by applicable federal, state, or local law.

Accommodations Statement

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our website or application portal as a result of your disability. To request an accommodation, contact us at 510-746-7355 or admin@sfei.org.

Other Key Information

Please note that SFEI cannot sponsor an employment visa (e.g., H-1B) to fill this position.

In the spirit of a fair hiring process, no phone calls or emails please.