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Service Coordinator
Saildrone
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Alameda, CA, USA
Posted on Feb 8, 2025
About Us
Saildrone is an oceanographic survey and maritime defense company creating a paradigm shift in how navies, civil governments, and commercial organizations obtain the real-time, accurate data required to monitor and protect our oceans. Saildrone’s fleet of uncrewed surface vehicles (USVs) carry purpose-built payloads supporting border protection, critical infrastructure security, hydrographic survey, offshore energy, and metocean monitoring. Powered by renewable wind and solar energy, Saildrone USVs provide long-duration operations measured in months, not days. Proprietary software applications and machine learning technology transform collected data into actionable insights and intelligence.
We are based in Alameda, CA, with offices in Washington DC and St. Petersburg, FL, and operate missions worldwide. We are backed by top-tier investors in the frontier tech and sustainability sectors, including Social Capital, Capricorn, Lux Capital, BOND Capital, and Emerson Collective.
This is an exciting opportunity with a fast-growing team at the cutting-edge intersection of big data services and autonomous hardware. You will be part of a high-performing, multidisciplinary team that delivers high impact for humanity and future generations.
The Role
Saildrone's autonomous surface vehicles operate for unprecedented periods of time in the most unforgiving environments on the planet. From inside of hurricanes to the frigid waters of the Arctic, they endure immense stresses. To ensure the drones we subject to these conditions work as intended, we must execute assembly and service operations with a high degree of rigor. To achieve this rigor, we must plan and prepare to execute field operations with diligence. We must develop the most detailed scope of work possible for each assembly or service event. As Saildrone’s Service Coordinator it will be your responsibility to set conditions for the success of Saildrone’s field teams by developing and documenting these field operation plans.
You will collaborate with production and maritime operations teams as you develop requirements to execute field assembly and service events. You will apply your unwavering attention-to-detail and knowledge of the platform to ensure our technicians have the scope of work, tools, parts, and support to be effective in the field. You will ensure our operations plans are thoroughly documented and transacted in the relevant digital systems to generate data necessary to run our business.
Responsibilities
- Set up Saildrone’s Assembly & Service team for success by creating service plans, writing work and repair orders, determining what parts are necessary to execute those plans, and engaging with Technical Operations and other teams to ensure those parts are the correct revisions.
- Coordinate with Production, Inventory and Operations teams to ensure assembly and service needs/requirements are understood and the demand is being met.
- Maintain accuracy of our ERP and Fleet Management systems.
- Assist in personnel scheduling and administration.
What We're Looking For
A top performer in this role will be highly motivated by and skilled in the following areas:
- Unmatched attention-to-detail to the degree that you’re bothered by things like inconsistent formatting or picture frames that aren’t quite centered. The more organized we are, both in the real and digital worlds, the more effective we’ll be in executing field operations and generating quality data to inform business decisions.
- Calm under pressure with an instinct towards positive collaboration and teamwork, despite dynamic and ever-changing conditions.
- Professionally fulfilled by enabling the success of others.
- Insatiable desire to learn more about the parts and configuration nuances that constitute a complex technical system.
Required Skills and Experience
Skills that are necessary to executing the core functions of this role are listed below.
- Minimum 3 years of professional experience in planning and scheduling technical, post-manufacture work in a complex environment, such as an automotive service center or commercial/civil construction.
- Experience documenting scope of work and maintaining records and inventory in digital enterprise resource and fleet management systems.
- Demonstrated ability to develop a detailed understanding of the physical parts and configuration nuances of a complex system.
- Possess an intuitive sense of priority and act on it to ensure focus and energy are allocated to the most important things.
- Proven ability to work with cross-disciplinary teams in an effort to execute daily business needs and increase communication and efficiency between those teams.
- Must be able and willing to be up and down from desk constantly if needed and able to carry loads occasionally of up to 50lbs.
- Bachelors degree or equivalent years of role-relevant experience
- Willing and able to work onsite daily at our Alameda HQ as well as work extended hours when necessary. U.S. person status is required for this role.
Desired Skills and Experience
Here's a non-exhaustive list of specific skills where prior knowledge and experience would lend itself to high performance:
- Experience as a high throughput service advisor or work coordinator in industries that required a high-degree of detail-oriented configuration (automotive, commercial/civil construction, aerospace, defense technology)
- Prior experience in a fast-paced, start-up environment. Comfortable executing ambiguous and ever-changing processes, while working to stabilize and standardize those processes.
- Strong computer systems administration skills on one or more following systems: ERP (Netsuite, SAP), Fleet Management (Fleetio, ServiceNow), Atlassian product suite, collaborative work systems (MS Office, Google Suite), Slack experience preferred
Physical Requirements
- Must be able to perform data entry on a computer using a keyboard and peripheral devices. Must be able to walk and stand for extended periods as well as lift weights of up to 25 lbs.
A reasonable estimate of the current range is $69,700 - $87,100 annually.
Catch up on the latest news about us:
TIME 100 Most Influential Companies 2024: Saildrone
The Tiny Craft Mapping Superstorms at Sea – The New York Times
An Underwater Mountain was Newly Discovered off California Coast – San Francisco Chronicle
The Navy Is Using Robot Ships to Deter Human Smuggling out of Haiti – Defense One
How US Navy Experiments Could Get Drones Beyond Spying and Into Battle – Defense News
USVs Could Deter IUU Fishing – USNI Proceedings
Saildrone’s First Aluminum Surveyor Autonomous Vessel Splashes Down for Navy Testing – TechCrunch
Saildrone Featured Videos Playlist
Individual compensation packages are based on geographic location, scope of the role, relevant experience, and the ability to deal with complexity and problem solve within our organization, among other factors.
All employees are required to provide proof of authorization to work in the U.S. within their first 3 days of work. Please note that the Company does not sponsor employees for work visas or permanent resident cards to work in the U.S. If you need sponsorship for a work visa or green card, you will not be qualified for employment with Saildrone.
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Saildrone are considered property of Saildrone and are not subject to payment of agency fees.
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This job is no longer accepting applications
See open jobs at Saildrone.See open jobs similar to "Service Coordinator" Schmidt Marine.