Parts & Service Manager


Rock Harbor

Nashville, TN, USA
Posted on Tuesday, June 11, 2024

With nearly 29 acres of boating facilities, Rock Harbor is Nashville’s only full-service marine facility located directly on the Cumberland River. Rock Harbor currently operates 150 boat slips ranging in size from twenty five feet to ninety feet, as well as boasting one of the premier marine service facilities in the Southeastern United States. In addition to expansion of its existing marine service offerings, significant upgrades and aesthetic improvements to the waterfront destination are slated within the next year. Those expansions include extra parking, boater amenities and dockage infrastructure, as well as plans to introduce a mix of new commercial spaces. These would range from restaurants and stores to unique waterfront services, including boat, kayak and jet ski rentals. Rock Harbor is currently planning to construct new boat slips ranging in size from thirty to fifty-five feet to encourage greater boating and dockside activity. All of this will enable more Nashvillians to enjoy the Cumberland River and gain a better understanding of its unique ecosystem.

The Marina Service and Parts Manager’s job is to assist the GM with all aspects of the marina, specifically all daily aspects of the service operations, as well as the parts and accessory department. Please note that this job description is not exhaustive and additional duties may be assigned as needed.


· Manage a team of marine technicians

· Ensure efficient and timely completion of all marine repairs and maintenance

· Develop and implement strategies to increase sales and customer satisfaction

  • Ensure Service Technicians comply with company processes and procedures
  • Plan for seasonal fluctuations in the business by making sure that maintenance agreements are offered to all customers
  • Work with contractors and yard guys to keep work flowing
  • Supports the General Manager in the execution of successful boat shows, store, and off-site sales/customer events, including off-site accessory sales as appropriate
  • Identifies the customer needs and fulfills them by helping customers select the best parts and/or accessory solutions
  • Responsible for making sure all the Service Technicians are properly trained to complete each of their tasks and duties as assigned
  • Responsible for analyzing operations to find ways to increase efficiency, sales, and profitability of the Parts and Service Departments
  • Builds and maintains positive customer and manufacturer relationships to strengthen customer loyalty, reduce order times, and enhance dealer reputation. Resolves customer complaints or concerns in a timely manner and always looks for ways to serve our customers better


  • Review service invoices daily for follow-up items, accuracy of pricing, and neatness of paperwork completion
  • Ensure each Service Technician details invoices in a thorough manner, so the customer understands the service rendered and that the problem has been resolved
  • Deliver and discuss pricing estimates with customers, as well as promote shop service specials
  • Quote larger repair jobs and obtain approval from customers directly


  • Finalizes parts and accessories transactions by properly closing each sale with accurate paperwork, including using suggestive selling of accessories that benefit the customer
  • Maintains a neat and orderly parts department, with accessories and supplies neatly merchandised to present a professional appearance and increase sales
  • Maintains parts and accessory order process that achieves department goals for margins and inventory turns
  • Ensures that the parts team effectively communicates with customers and the service team on a timely basis, keeping them proactively informed of the status of their order
  • Order/Pull parts and materials as needed to complete open service tickets while maintaining reasonable inventory counts. Source parts when they are not available from our vendors
  • Establish stock inventory and reorder parts by analyzing usage data
  • Ensures accuracy of inventory and controls shrinkage



· Previous experience in the marine industry in a managerial role

· Strong knowledge of boat repairs, maintenance, and sales

· Excellent leadership and communication skills

· Ability to effectively manage a team and prioritize tasks

· Proficient in using computer systems for inventory management and sales tracking

· Valid driver’s license

Job Type: Full-time

Rock Harbor is an equal opportunity employer.