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Customer Success Specialist
Plastic Bank
This job is no longer accepting applications
See open jobs at Plastic Bank.See open jobs similar to "Customer Success Specialist" Schmidt Marine.Sales & Business Development, Customer Service
Manila, Philippines
Posted 6+ months ago
POSITION SUMMARY
Plastic Bank is seeking a driven, creative, and relationship-focused Customer Success Specialist to steward some of the most purpose-driven partnerships in the world. In this hybrid role between customer success, marketing, and sales, you’ll be the primary point of contact after a contract is signed—responsible for onboarding, nurturing, and growing long-term partnerships that amplify impact, drive value, and unlock new opportunities.
You’ll think like a strategist, act like a marketer, and serve like a trusted advisor. This role is ideal for someone who brings the empathy of customer care, the curiosity of a researcher, and the hustle of a sales rep—someone excited to translate goodwill into growth and relationship into revenue.
WHAT YOU’LL DO
🤝 Partner Onboarding & Relationship Building
- Lead the seamless onboarding of new partners
- Serve as the go-to relationship builder once the contract is signed- —ensuring alignment on goals, expectations, and first milestones
- Understand each partner’s unique definition of success and design engagement strategies around it
- Host engaging kick-off and check-in meetings with clear agendas, updates, and strategic insights
🌱 Growth & Opportunity Creation
- Identify opportunities to upsell, cross-sell, and expand Plastic Bank offerings within partner organizations
- Stay up-to-date with relevant partner news and market trends to proactively suggest new activations or campaigns
- Surface unmet needs, brainstorm creative activations, and introduce new impact opportunities
💡 Marketing & Engagement Strategy
- Collaborate with marketing to amplify partnerships through joint campaigns, social features, and storytelling moments
- Support the creation and delivery of co-branded content that celebrates partnership impact
- Help shape partner marketing strategies and suggest content or activations aligned with Plastic Bank's mission
🧭 Operational Excellence & Strategic Support
- Maintain up-to-date records in the CRM and ensure data quality for reporting and renewal efforts
- Assist senior Partner Success Managers and Sales Representatives with strategies and account planning
- Flag risks, resolve issues, and offer solutions quickly and tactfully
Contribute to ongoing improvement of partner communication playbooks, success metrics, and customer journey design
This job is no longer accepting applications
See open jobs at Plastic Bank.See open jobs similar to "Customer Success Specialist" Schmidt Marine.