Student Services Specialist Senior - DSPS (IN-HOUSE ONLY)

Orange Coast College

Orange Coast College

Huntington Beach, CA, USA

Posted on Apr 17, 2026

Definition

(ON-CAMPUS - In-Person Position)

IN-HOUSE ONLY: This position is open to internal (permanent and temporary) Coast Community College District (CCCD) employees to apply. External candidates are not eligible to apply. If you are not a current active employee with CCCD, please do not apply at this time.

About Golden West College

Located in the coastal community of Huntington Beach, Golden West College is regarded as one of the most beautiful campuses in Southern California. The college is highly regarded for academic quality and innovation. In its earliest years, the college was recognized for its pioneering leadership in designing learning-centered programs and services for its student body and continues that tradition to this day.


Golden West College (GWC) has an unwavering commitment to quality education; equitable outcomes; inclusive practices; and racial, ethnic, and socioeconomic diversity. Ideal candidates for all positions at our college share our devotion to educating and improving the lives of our representative students, employees, and community populations. Currently, our college enrolls approximately 11,000 students per term; 34.2% are Latinx, 31.8% are Asian, 22.4% are White, 1.8% are African American, 0.5% are Native Hawaiian or Pacific Islander, and 4.8% are multiracial. GWC is an officially designated Hispanic-Serving Institution (HSI) and an Asian American Native American Pacific Islander-Serving Institution (AANAPISI). GWC engages in regular professional development opportunities and partnerships so that we can best serve disproportionately impacted groups. Activities and connections include GWC's partnership with student and employee involvement in organizations like Puente, Student Veterans, and Gay Lesbian Alternative Straight Alliance (GLASA); a robust District Ally training program, including UndocuAlly (undocumented students), SafeZone (LGBTQ), Vet Net (veterans), and Ability Ally; and other equity minded programs; and a full calendar of culturally responsive events.

D.E.I.A - Diversity, Equity, Inclusion and Accessibility

At Golden West College we are committed to providing high quality education and equitable outcomes through inclusive practices that support and celebrate everyone. We welcome candidates that share our devotion to educating and improving the lives of our representative students, employees, and community populations. Please visit the links below to learn more information about GWC:

Summary
Performs a full range of highly complex technical duties in support of student services programs. Incumbents must possess a thorough knowledge of all phases of special student populations in an assigned program. Interprets rules, laws, and regulations related to the specific program area. Works closely with administration, faculty, management, external entities, staff, and students.
Distinguishing Career Features
The Student Services Specialist Senior is the senior-level classification in the Student Services series. This class is distinguished from the Student Services Assistant, which performs entry-level administrative and clerical functions and more basic duties in support of the assigned program; and Student Services Specialist, which performs varied and mid-level administrative/clerical and technical program support and/or specialized functions related to the area of assignment, program, department, or office.
Essential Duties and Responsibilities
Specific duties may vary among departments, divisions and jobs. Incumbents typically perform a substantial portion or all of the following types of duties, as assigned:
  1. Coordinates and provides oversight to the day-to-day operations involving providing logistical and functional support and scheduling of activities and events related to assigned program; ensures efficient and effective workflow to meet program timelines and student needs.
  2. Assists current and prospective students with various needs related to the assigned program; determines eligibility, provides necessary information, troubleshoots issues and concerns and assists students with accurate completion of required program documentation.
  3. Responds to student, faculty, staff and/or community inquiries; resolves complaints and various issues; provides direction to appropriate personnel/departments to assist with resolution, if necessary; provides information and available resources to students.
  4. Serves as the subject matter expert and resource to students, faculty, management, staff and the community on assigned program.
  5. Coordinates program budget and fiscal processes, including procurement, purchase orders, invoices, transaction records, as well as projections for operational and project expenses. Monitors and maintains records on all program funding sources.
  6. Researches, responds and resolves routine student program issues; referring issues of more complex areas of concern to the appropriate manager and/or administrator for consultation. Makes recommendations for mutually acceptable resolutions.
  7. Coordinates logistics for outreach activities, meetings, and events.
  8. Develops, implements, and conducts informational workshops and trainings related to assigned program and services; works with external agencies to provide information on available resources for students.
  9. Provides support to administrators, faculty, counselors, and managers by prioritizing and assigning work to lower classifications, temporary/hourly staff, and student workers; provides training as needed in the assigned program.
  10. Works closely with offices of Campus Life, Student Health Center, Public Safety, Enrollment Services, Counseling, Instructional Faculty, Fiscal Services, and other departments across campus and the District to ensure cohesive and collaborative student service.
  11. Researches, collects, and analyzes internal and external data from diverse sources to assess needs and plan co-curricular program activities, excursions, and events.
  12. Provides complex technical information and group or one-on-one assistance to students, instructors, counselors, and others in the assigned program.
  13. Creates, prepares, designs, maintains, and delivers program resource information, presentations, reports, correspondence, and promotional materials; provides information for social media and website presence.
  14. Interprets and conveys specialized program guidelines and applicable state and federal laws, college and program policies, rules and regulations to students, instructors, counselors, and others.
  15. Assists with hiring process for student assistants and other staff, as assigned.
  16. Researches and assists in analyzing and interpreting guidelines and regulations associated to assigned program.
  17. Performs technically complex and difficult student advising and processing with minimal supervision.
  18. Compiles and analyzes data to assist in the preparation and dissemination of program reports and maintains necessary database records in accordance with federal, state, and local policies, procedures, and guidelines.
  19. Collects, updates, and maintains relevant confidential student information in student database and files, and/or special program databases, and/or additional corresponding reporting systems.
  20. Monitors and responds to requests for service, and refers/schedules student appointments for program services, as needed; maintains records related to student changes and/or needs.
  21. Maintains inventory of program supplies and materials, oversees expenditure approval processes, purchasing, tracking, and monitoring of supply orders.
  22. Performs other related duties as assigned that support the objective of the position.
  23. Required to abide by all District policies and procedures including Board Policy 3050 – Code of Professional Ethics.

Qualifications and Physical Demands

Knowledge and Skills
  1. Requires working knowledge of the principles and practices associated with assigned program within the higher education environment.
  2. Requires basic knowledge of and use of learning, communication tools, and technologies.
  3. Requires knowledge of applicable federal, state, and local laws, rules, regulations, policies, and procedures.
  4. Requires knowledge of program support principles and practices.
  5. Requires proficient knowledge of computer applications including common office productivity software, internet, and software applications and platforms supporting academic and higher education in general.
  6. Requires proficient knowledge of specialized, program-specific computer applications or reporting databases.
  7. Requires sufficient math skills to read, record, and understand statistical data and concepts.
  8. Requires sufficient English language and writing skills sufficient to prepare materials and reports.
  9. Requires well-developed oral communication skills to convey concepts in individual and group settings in college and community-based meetings.
  10. Requires intercultural communication skills and cultural competency to work cooperatively with a diverse population of students and service providers.
Abilities
  1. Requires the ability to perform the essential responsibilities and functions of the position.
  2. Requires the ability to perform delivery of student service, advisory, and advocacy services.
  3. Requires the ability to learn, interpret, and apply District, state, and federal requirements and objectives for academic achievement.
  4. Requires the ability to work cooperatively with students, faculty and staff, as well as external service providers, families, community organizations, and other agencies.
  5. Requires the ability to interpret and apply applicable laws, rules, regulations, policies, and procedures.
  6. Requires the ability to exercise independent judgement and provide sound recommendations based on research and analysis.
  7. Requires the ability to develop and maintain active advocacy relationships with students.
  8. Requires the ability to organize and prioritize work, manage time, and meet program deadlines.
  9. Requires the ability to communicate in a professional manner, orally and in writing, in both formal and informal settings with students, faculty, staff, managers, and others involved with the program.
  10. Requires the ability to maintain confidentiality.
Physical Abilities
  1. The general physical demands, working conditions, and essential job functions associated with this classification will be kept on file with the Office of Human Resources.
  2. Essential functions will vary by position.
  3. As defined by Title I of the Americans with Disabilities Act ("ADA") and California's Fair Employment and Housing Act ("FEHA"), the District shall engage in a timely, good faith interactive process with employees or employment applicants who are requesting or are in need of reasonable accommodations and, provide reasonable accommodations for employees or employment applicants who, because of their disability, are limited in or unable to perform one or more of the essential functions of their job in accordance with applicable state and federal law.
Minimum Qualifications: Education, Experience, D.E.I.A
The position requires an Associate's degree in education, social science, or related field and four (4) years in a highly responsible technical/program support capacity, involving frequent customer contact, preferably in an educational environment. Or, any combination of education and experience which would provide the required equivalent qualifications for the position.
AND
Demonstrated evidence of responsiveness to and understanding of the racial, ethnic, disability, gender identity, sexual orientation, socioeconomic, academic, and cultural diversity within the community college student population, including students with different ability statuses (e.g., physical and/or learning) as these factors relate to the need for equity-minded practice within the classroom and campus.

Licenses and Certificates
May require a valid driver license. May require proof of US citizenship or Permanent Resident Status, if federal database access is required.
Working Conditions
Work is performed indoors where minimal safety considerations exist.

This job specification describes the general nature of the work performed, representative duties as well as the typical qualifications needed for acceptable performance. It is not intended to be a complete list of all responsibilities, duties, work steps, and skills required of the job.

Conditions of Employment

This recruitment is for one permanent, full-time classified, 40 hour per week, 12-month per year position. The normal hours of work are Monday through Friday from 8am to 5pm. The effective date of employment will be arranged with the supervisor. If you are not a transfer candidate please do not apply at this time.

ATTENTION: Before applying, please be sure to review the Coast Colleges District Board Policy regarding Nepotism (BP 7310) (Download PDF reader) check if your application may be impacted. Additionally, applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. If you have any questions, please contact HR Recruitment at 714-438-4714 or 714-438-4716.


Application Requirements

To be considered for employment you must submit a complete application packet at http://www.cccd.edu/employment by the application deadline: 11:59PM Thursday, April 30, 2026.

Incomplete applications, application materials submitted by mail and documents not requested in the job announcement will not be considered. Please note that the district does not return materials submitted in the application process (copies of original supporting documents are acceptable).

A complete application packet includes:

  1. A complete Coast Community College District Online Employment Application.
  2. A Current Resume of professional and educational background and experience.
  3. A Cover Letter detailing your experience related to the role.
  4. Detailed responses to all Supplemental Questions.

Individuals who need reasonable accommodations in accordance with ADA should notify the Human Resources Office for assistance by emailing jobs@cccd.edu or by calling 714.438.4716.

Pay Philosophy

Coast Community College District, through policies, practices, and other benefit programs, delivers a fair and equitable total compensation program that promotes equal employment opportunity, inclusion, and workforce vitality. In general, it is the policy of the district to place new employees at the first step of the salary grade. All movement on the salary schedule will occur July 1 of each year for all classified employees. (Salary Range EE-117) (Download PDF reader)

Benefits

This position is eligible for the following benefits. Please visit the benefits tab above for additional information.

  • Generous medical, dental, vision and life insurance plans for employees and dependents
  • 21 paid holidays
  • Cumulative sick leave
  • Paid vacation
  • Longevity salary programs
  • PERS/STRS retirement plans
  • Deferred compensation/457 plans
  • Employee Assistance Program

Employment Information

  • Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment.
  • The person holding this position is considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in Coast Community College District policies, procedures, and Title IX. (Reference: BP/AP 5910 )
  • The Coast Community College District celebrates all forms of diversity and is deeply committed to fostering an inclusive environment within which students, staff, administrators, and faculty thrive. Individuals interested in advancing the District's strategic diversity goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.

The SELECTED CANDIDATE is required to complete the following prior to employment:

  • Provide a Certificate of Tuberculosis Exam for initial appointment (Note: The certificate must be renewed every 4 years as a condition of continuing employment).
  • Have fingerprints taken by a Live Scan computer at the candidate’s expense (Clearance must be received prior to the first day of employment).
  • Present original documents for proof of eligibility to work in the United States including a Social Security Card; AND
  • Participate in a new hire onboarding appointment with an Employment Services Representative.

Additional Information

Coast Community College District is an Equal Opportunity Employer
The Coast Community College District is committed to employing qualified administrators/managers, faculty, and staff members who are dedicated to student learning and success. The Board recognizes that diversity in the academic environment fosters awareness, promotes mutual understanding and respect, and provides suitable role models for all students. We are committed to hiring and staff development processes that support the goals of equal opportunity and diversity, and equal consideration for all qualified candidates. The District does not discriminate unlawfully in providing educational or employment opportunities to any person on the basis of race, color, sex, gender identity, gender expression, religion, age, national origin, ancestry, sexual orientation, marital status, medical condition, physical or mental disability, military or veteran status, or genetic information. The Coast Community College District is a multi-college district that includes Coastline, Community College, Golden West College, and Orange Coast College.

Coast Community College District Title IX

For more information on Title IX click here


The 2025 Coast Community College District Annual Security and Fire Safety (Download PDF reader) provides the crime statistics for calendar years 2022, 2023, and 2024, which were submitted to the U.S. Department of Education as required under the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. A hard copy can be obtained from one of the Campus Safety Offices. Please contact any of the Campus Safety Offices for any questions.
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