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Archipelago Product Coordinator
Island Institute
Product
Rockland, ME, USA
USD 20.61-20.61 / hour
Posted on Apr 9, 2025
Island Institute is hiring a Product Coordinator/Customer Service Associate to join our Archipelago team. Archipelago is Island Institute's retail store and fine arts gallery, located in Rockland, Maine. This full-time benefit-eligible temporary position (through December 31, 2025) offers a dynamic blend of behind-the-scenes inventory management and front-line customer service. This position is responsible for overseeing the store's inventory while also serving as a Customer Service Associate to shoppers in a unique made-in-Maine shop and gallery setting. Over 250 artists, crafters, and authors from 15 different islands and the coast of Maine are represented in the store.
Typical schedule: Tuesday-Saturday. https://thearchipelago.net
Qualifications:
• High School diploma or equivalent required; undergraduate degree or relatable experience preferred.
• A high level of proficiency with computer-based systems; familiarity with inventory management and Excel a plus.
• Excellent communication skills and a high level of customer service orientation.
• Enthusiastic energy level, patience, initiative, honesty and the ability to multi-task when tasks are demanding.
• Must work well in team environment and with other departments.
• Must have keen attention to detail, accuracy in tasks, and ability to complete repetitive tasks thoroughly and accurately.
• Must be available to work on some weekends, evenings and holidays, especially during busy periods including summer months and the holiday season.
• Photography experience is a plus but not required.
Essential Functions:
Inventory & Product Management:
• Receive inventory: enter data into POS, price and grid items, print tags, and prepare items for the sales floor.
• Write product descriptions, prepare items for the website, and create gallery wall labels for new fine art pieces.
• Perform inventory adjustments including vendor checkouts, returns, and other updates.
• Manage vendor check requests and coordinate with the Finance team.
• Prepare for and participate in the annual inventory count, including reconciliation and reporting.
Sales Floor & Customer Support:
• Provide outstanding customer service on the sales floor.
• Cover during high-traffic periods, including weekends, lunch hours, and events.
Online Store & Wholesale Fulfillment:
• Photograph products and develop collateral for the website.
• Process and ship web orders (at least twice weekly).
• Close the POS web register and report sales to the Finance team.
• Fulfill wholesale orders for Island Institute publications.
Ordering & Reporting:
• Monitor and reorder inventory as needed; manage the store’s book section and displays.
• Generate monthly consignment and sales reports.
• Support events such as Art Walks/First Fridays during the season.
What we offer:
• A benefits program to include health, dental, vision, company provided life insurance, and a 403b plan.
• A generous paid time off policy.
• 12 paid holidays and 2 paid floating holidays.
• Island Institute membership benefits.
• Discount at Island Institute’s Archipelago retail store.
Base pay for this position is $20.61/hour.
While there is no deadline for submitting your application, the application period will close when the position is filled. Contact Susan Haversat at shaversat@islandinstitute.org if reasonable accommodation is required to complete the application.
Based in Rockland, Maine, the Island Institute is a nonprofit organization, and an equal opportunity "at-will" employer committed to providing equal employment opportunities based upon an individual's ability and qualifications. We do not discriminate against people on the basis of race, citizenship, ancestry, color, religion, sex, sexual orientation, national origin, age, mental or physical disability.
For more information about the Island Institute and our work along the Maine coast, please visit www.islandinstitute.org.