Job Description and Duties
Working under the supervision and general direction of the District Manager (Coastal Program Manager), the Staff Services Analyst performs a variety of analytical tasks and carries out a variety of support services related to implementing the administrative systems and processes of the office and providing support to the District Manager, Supervisor, and Coastal Program Analysts in the review of applications for coastal development permits (CDPs) and LCP Amendments. Duties may include, but are not limited to, the following:
- Office Administration: Develop and maintain a working knowledge of the administrative systems and processes of the office and work with managers and supervisors to identify and remedy inefficiencies. Process application fee checks. Order and maintain inventory of office supplies. Initiate service requests for office equipment, including copy machines, postage meter, scanners, server, phone system, and other equipment. Manage the automated phone system for the office. Assist in resolving computer hardware and software usage problems. Process mail and deliveries. Maintain an orderly and functional office environment.
- Records Management: Manage the office records and information filing systems. Prepare and send files to the State Records Center and orders files as necessary. Prepare and maintain the district records retention plan. Digitally catalogue office records. Enter new applications and historic records into Commission’s Coastal Data Management System (CDMS) and work with the district manager and supervisors to assign applications to analysts for processing. Create CDMS records for notices and referrals received from local governments related to local CDPs. Prepare and send notices of appealable development to local governments and interested parties. Monitor CDMS data entry for the district to ensure record updates are timely, accurate, and complete. Scan and upload documents. Communicate with local governments about the status of local records received.
- Public Contact: Answer phone, process mail, and work with other district staff to address inquiries from the public, including questions and complaints. Determine appropriate forms to be sent or given to requesters. Work with legal staff to compile documents to respond to Public Records Act requests. In consultation with the manager, supervisors, and analysts, as needed, respond to public inquiries and interface with the public and local government staff with questions related to whether properties are in the coastal zone and within state or local permit jurisdiction, whether a local government action on a local CDP is appealable to the Commission, and various other inquiries. Explain Coastal Commission procedures, make referrals to other agencies when appropriate, and provide help to applicants, applicant representatives, and the public about the Commission’s programs and procedures.
- Document Preparation and Duplication: Finalize and copy documents for mailing. Prepare and mail notices for Commission meetings. Prepare envelopes and file copies of all notices and other items.
- Technical Support for Coastal Program. Assist coastal program analysts in conducting background research and compiling information on properties that are the subject of permit inquiries, applications, and/or enforcement cases. Work with the district manager, supervisors, and analysts to log, update, and close as appropriate application files and assist in the preparation of correspondence to applicants related to file status.
Please note: This position is located in the Commission’s North Coast District office in Arcata. The California Coastal Commission is a hybrid workplace and offers telework for all employees. Telework is available for this position in accordance with the Commission’s Telework Policy and Procedures with a minimum 2 day in-person office work week.
You will find additional information about the job in the Duty Statement.