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IT Technician
Builders Initiative/Builders Vision
IT
Chicago, IL, USA
USD 90k-105k / year + Equity
Posted on Sep 18, 2025
About Builders Vision
Builders Vision (BV) is an impact platform dedicated to promoting a humane and healthy planet. Builders Vision includes a range of philanthropic and impact investing capabilities to support, seed and scale sustainable agriculture, food systems, renewable energy, ocean health, animal welfare, and the arts. Today it encompasses a family foundation (Builders Initiative), a venture and growth equity group (S2G Ventures), and an asset management team (Builders Asset Management). We are guided collectively by the belief that markets can and should benefit society and the environment and that the most successful businesses in the future will be those that are purpose-driven.
Our vision is “a humane and healthy planet,” which we relentlessly pursue and advance through our mission, “shifting markets and minds for good.”
Diversity, equity, inclusion and justice are at the core of our mission to shift markets and minds for good. We believe the change we want to see toward a humane and healthy planet starts with us.We understand that diversity, equity, inclusion and justice are long-term commitments, and while we aspire to be a catalyst for change, our journey starts from within. We are committed to learning from others and doing the work to become a more diverse, equitable, inclusive and just organization, and will seek to promote those same values in the world around us. We know that a diverse workforce allows everyone to see problems in more nuanced ways, creating the thought leadership needed to achieve the organization’s mission. We actively seek to recruit, develop, and retain the most talented people from a diverse candidate pool. We are an equal opportunity employer, and we welcome people from all experiences, abilities, and perspectives to apply.
Position Summary
As our IT Technician you will be a critical part of the team that empowers our organization's mission. Reporting to the IT Manager, you will provide essential technical support for our team of approximately 100 professionals, ensuring our systems and networks operate smoothly and efficiently. This is a customer-facing role where you will be a key resource for staff at all levels, enabling their success through well-maintained technology, expert support, and clear communication.
Position Responsibilities
Your responsibilities will be diverse and hands-on, evolving as our organization does. Key duties include:
- End-User Support: Serve as the primary point of contact for IT support, providing friendly and effective assistance to users in-person, over the phone, and in remote locations.
- System Maintenance: Install, configure, and maintain computer hardware, peripherals, operating systems, and software applications to ensure optimal performance.
- Troubleshooting: Diagnose and resolve system and network problems, collaborating with vendors to address issues with hardware and software.
- A/V & Shared Technology: Set up and maintain printers, audiovisual (A/V) systems, and other shared equipment to ensure a seamless user experience.
- Project Contribution: Author Scope of Work (SOWs) for small-scale IT projects and participate in special projects with significant technology implications as needed.
- Manage incident response by making effective and timely use of escalation paths to the IT Manager, our Managed Service Provider (MSP), and our cybersecurity partners.
- Documentation: Develop and maintain clear documentation for support activities, problem resolutions, and user guides within our internal and external knowledge bases.
- Asset Management: Own and manage the inventory tracking for all company devices and peripherals.
- Mobile Device Management: Provide support and management for mobile devices, ensuring secure integration with our hardware and software.
- Security & Compliance: Facilitate the completion of third-party risk assessments for new software to ensure security standards are met.
What you’ll bring
We are seeking a highly motivated and detail-oriented individual who is passionate about technology and dedicated to supporting a mission-driven team.
Required Qualifications:
- An associate or bachelor’s degree in computer science, information systems, or a related field; or equivalent professional experience.
- A minimum of 2-4 years of professional experience in an IT support role, such as IT Technician, Help Desk Specialist, or a similar position.
- Proven experience with Windows and macOS operating systems and mobile device management.
- Familiarity with the responsible use of AI tools to enhance productivity and problem-solving.
- Self-motivated and goal-oriented with a track record of achievement
- Able to work as a team player, be flexible and adapt to change
- Demonstrated use of consistent good judgment in managing and protecting highly confidential information
Personal attributes that support your success
- You are helpful, a team player, and show respect while collaborating with others
- You are results oriented and exercise sound judgment in your work
- A lifelong learner, who is inquisitive and solves problems with bold thinking and innovation
- You are dedicated to achieving excellence and work with others to tackle the tasks at hand
- A superior communicator who treats everyone with respect
- Unquestionable ethics and personal integrity
- Key contributor to a positive and highly collaborative culture
- Has a growing understanding of the impact of biases; fosters a sense of inclusion and belonging on their team.
- Demonstrated bias for action
Compensation
There are several factors taken into consideration in making compensation decisions including but not limited to skill sets; specific job-related experience and training; job location, licensure and certifications; and other business and organizational needs. At Builders Vision, we apply a total rewards philosophy where all aspects of compensation and benefits are taken into consideration in determining compensation terms. Expected annual base salary range for this role is $90,000- $105,000, plus this role is eligible for a discretionary annual bonus, discretionary long-term incentive award, and benefits.
Builders Vision is committed to fostering a diverse, inclusive, and equitable workplace that reflects the communities we serve. We welcome individuals from all backgrounds, experiences, and perspectives to apply, including women, minorities, individuals with disabilities, and veterans. All qualified applicants will be considered for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, veteran status, disability, or any other protected status under applicable laws and regulations.