Guest Services Associate - Part-Time

Aquarium of the Bay
Aquarium of the Bay

San Francisco, CA, USA

Posted on Jun 30, 2026
Aquarium of the Bay Guest Services Associate – Part-TimePosition SummaryThe Guest Services Sales Associate is often the first and last impression of Aquarium of the Bay. In this dynamic, guest-facing role, you’ll deliver exceptional service while driving ticket, retail, and promotional sales. You’ll actively engage guests, promote Aquarium experiences, and help create memorable visits that inspire connection to the Bay.This position reports to the Department Manager and Assistant Manager.Key Responsibilities:- Welcome and engage guests across all service areas, including ticket booths, gift stores, front desk, galleries, and other bay.org locations- Recommend tickets, upgrades, and merchandise; participate in commission and incentive programs- Accurately process ticket and retail transactions, including cash handling and reconciliation- Maintain clean, organized, and well-stocked sales areas; support special events and programs- Uphold Aquarium policies and maintain reliable, punctual attendance; contribute as a team playerSchedule & Availability:- Part-time, non-exempt (up to 5 days/week); up to 30 hours; must be available weekends and holidays- Shifts between 8:00 a.m. and 7:00 p.m.; up to 8-hour shiftsQualifications:Education & Experience: Some college coursework or equivalent experience; at least one year of customer service and sales experienceSkills & Abilities: Friendly, outgoing communicator; strong sales and guest engagement; ability to work independently and collaboratively; cash handling; basic math and computer proficiency; ability to interpret safety and operational procedures; flexible to cover additional shiftsPhysical Requirements:- Ability to stand and walk for up to 8 hours; work on concrete floors, stairs, and occasionally outdoors; lift up to 40 pounds; frequent reaching, speaking, and active guest interactionTo ApplyPlease submit your resume and cover letter describing your interest and relevant experience to hr@bay.org.