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Lodge Manager & Crew Captain
Allen Marine
Juneau, AK, USA
Posted on Jan 12, 2025
Summary
Manages operations of the company’s lodge, ensuring a positive guest experience by managing, and coordinating staff, maintaining the property's cleanliness and appearance, addressing guest inquiries, resolving issues, and upholding high hospitality service standards, while also managing budgets and staff performance within the lodge.
Our lodges are located on a beautiful remote island in Southeast Alaska and serve a buffet of locally caught salmon, Alaskan Crab, and Prime Rib. Guests arrive aboard our custom-built tour vessels and our teams provide a five-star tour experience for each guest.
Essential Duties & Responsibilities
To deliver world-class experiences guided by the following Alaska Native cultural values safely and sustainably.
Embrace Traditional Alaska Native Cultural Values that include Humility and pride, Respect for all people, including oneself, Respect for nature, Humor, Patience, Strength, and Holding each other up.
Follow & Deliver Core Values
The environmental conditions are those that an employee may be subject to while performing the essential functions of this job.
The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
The work environment characteristics described here are representative of those encountered by an employee while performing the essential functions of this job.
Manages operations of the company’s lodge, ensuring a positive guest experience by managing, and coordinating staff, maintaining the property's cleanliness and appearance, addressing guest inquiries, resolving issues, and upholding high hospitality service standards, while also managing budgets and staff performance within the lodge.
Our lodges are located on a beautiful remote island in Southeast Alaska and serve a buffet of locally caught salmon, Alaskan Crab, and Prime Rib. Guests arrive aboard our custom-built tour vessels and our teams provide a five-star tour experience for each guest.
Essential Duties & Responsibilities
- Transport crew daily to and from the lodge.
- Communicate with the Port Captain to identify problems and expedite repairs.
- Managed the food and beverage team and daily operations.
- Conduct meetings with staff to solve problems and logistics at the lodge.
- Maintain a regular maintenance schedule on vessel & lodge equipment: Oil & coolant levels, fuel filters, batteries, and other machinery.
- Maintain and assess safety protocols of Lodge and Crew.
- Ensure proper PPE and fire prevention standards within the operations.
- Supervise and assist in daily maintenance out at Orca Point Lodge: cleaning, water levels, sewage fuel needs, and restocking.
- Coordinate and assist with routine maintenance and start-up on Generators & Pumps; dip, add & change oil as needed, painting, landscaping, etc.
- Supervise and assist crew loading and load outs, safety orientation/demonstration, and emergency response.
- Plan and execute emergency drills, equipment checks, and safety meetings according to U.S. Coast Guard regulations and AMT policy.
- Maintain all navigational & electrical equipment in good working order; keep logs and/or ship/company documents, as directed. Provide daily operations reports to the office.
- Work in conjunction with the Lodge Manager for scheduling and operations at the Lodge.
- Work with Lodge staff to maintain the firepit, yard games, observation tank, and general upkeep of the Lodge.
- Communicate effectively with guests, team members, and management.
- Special projects may be assigned as required by the business.
- Required minimum 25-ton license.
- Required FCC Marine Radio Operators Permit (MROP).
- Must have the ability to effectively work independently to resolve issues and conflicts to provide a quality experience for staff and guests.
- Valid US driver’s license and a clean driving record.
- Must pass a security background check and DOT drug test.
- Must be drug-free (pre-employment screening and enrollment in a random drug testing program is required by the Coast Guard).
- Diesel mechanic & outboard or electrical/electronic background.
- Experience in the tourism, travel, or outdoor recreation industries.
To deliver world-class experiences guided by the following Alaska Native cultural values safely and sustainably.
Embrace Traditional Alaska Native Cultural Values that include Humility and pride, Respect for all people, including oneself, Respect for nature, Humor, Patience, Strength, and Holding each other up.
Follow & Deliver Core Values
- Safety First : We prioritize our guests and team members' safety and well-being, ensuring secure and enjoyable experiences.
- World-Class Employment : We strive to be a world-class place of employment, valuing hard work, mentorship, a sense of ownership, and opportunities for career growth.
- World Class Guest Services: We are committed to exceeding guest expectations, delivering world-class experiences that showcase our hospitality and the beauty of Alaska.
- Collaborative Professionalism: Embracing collaboration within our organization with a professional spirit, understanding that amidst laughter and play, our dedication to excellence and integrity remains unwavering.
- Community Collaboration: Actively choosing to partner with neighbors and the community across Alaska, making a conscious effort to support local businesses and create social and economic opportunities through meaningful cooperation beyond our organization.
- Sustainability at our core: We are dedicated to sustainable operations for future generations.
- Curiosity & Innovation: We encourage a culture of curiosity and innovation, striving to be early adopters in technology and staying ahead in our commitment to continuous improvement.
- Integrity- Driven Decisions: Integrity guides every decision we make, ensuring transparency, honesty, and ethical conduct in all aspects of our operations.
- Cultural Respect & Sharing: We deeply celebrate and honor our Alaska Native heritage, fostering intergenerational connections, embracing family values, and contributing to the cultural richness of our communities.
The environmental conditions are those that an employee may be subject to while performing the essential functions of this job.
- Include moderate to loud noise levels, all weather conditions, and frequent use of required protective clothing including raingear and life preserver.
The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
- Ability to stand for long periods on steel decks with constant vibration and moderate levels of noise.
- Required to enter voids/engine rooms as needed.
- Occasionally required to lift and/or move up to 50 pounds.
- Ability to walk on uneven deck surfaces crossing from vessel to vessel.
The work environment characteristics described here are representative of those encountered by an employee while performing the essential functions of this job.
- Must be clean, well-groomed, and dressed in uniform at the start of every shift.
- This is a fast-paced and dynamic work environment with a diverse workforce.
- Ability to work a flexible schedule to include weekends and holidays during the tour season.
- Must adhere to Allen Marine, Inc., & Affiliated Companies, and the United States Coast Guard Consortium Drug & Alcohol Policies & Procedures