Media and Communications Support Specialist

Ocean Associates

Ocean Associates

Marketing & Communications, Customer Service
Juneau, AK, USA
Posted on Thursday, May 30, 2024

Job Summary:

As a Managed Services Engineer at Loop1, you will be an integral part of our commitment to excellence and customer satisfaction. Your primary responsibility will be to provide top-tier remote support and proactive consultative services to our clients, focusing on the SolarWinds Product suite.

We are looking for dedicated professionals who are eager to grow with us and help our clients achieve their goals. If you are a team player with a customer-first mindset, we would love to hear from you. Apply today to join our dynamic team!

Key Responsibilities:

  • Monitor, manage, and maintain SolarWinds Orion and associated products on a daily basis.
  • Establish a shared understanding of the client’s current and target state for their SolarWinds services.
  • Conduct regular audits to ensure software implementation meets design requirements and adheres to defined deployment standards, tools, and design specifications.
  • Consult clients regularly on their business requirements to facilitate the continuous improvement of their SolarWinds tools.
  • Provide technical leadership to the broader, global Loop1 service team, and maintain the Target State Architecture for the client environments you will work on.

Essential Qualifications:

  • A Level or equivalent education.
  • SolarWinds Certified Professional for Network Performance Monitor, Network Traffic Analyzer, Network Configuration Manager, and Server & Application Monitor.
  • Minimum of 3 years of hands-on server and network administration experience for medium to large businesses.
  • Solid understanding of hosting enterprise applications on Windows Server OS and TCP/IP networking fundamentals.
  • Familiarity with routing, switching, and firewalls.
  • Understanding of SNMP, SNMP Traps, and Syslog.
  • Reliable high-speed Internet connection.
  • Excellent organizational skills with the ability to prioritize multiple tasks.
  • Excellent written and verbal communication skills.
  • Proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint).

Preferred Qualifications:

  • Relevant University Degree.
  • Familiarity with Cisco IOS, CCNA is a plus.
  • Knowledge of SQL administration and Transact-SQL queries is a plus.
  • Solid understanding of Windows Server OS – how to manage roles and troubleshoot, MCSA is a plus.
  • Previous experience in a technical training role is a plus.
  • Experience with open APM & proprietary solutions viz Appdynamics, Splunk, Dynatrace, New Relic, Elastic, Datadog, CAWily, BMCTruesight, Prometheus, Nagios, etc is highly desired.
  • Knowledge of complementary platforms like ServiceNow, JIRA, Clarity, JENKINS, GITHUB & other DevOps Tools would be a bonus.
  • Ability to be on-call nights and weekends for remote support.
  • Welcoming and professional demeanor. Can easily engage others.

Work Location:

  • This position is primarily remote, with the option for on-site work.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required to perform this job.


Loop1 is a multinational technology services company founded in 2009 and headquartered in Austin, Texas, with additional staff distributed around the USA. Globally, we are rapidly expanding our presence, with international offices in the United Kingdom, Ireland, Germany, and Sri Lanka, established to serve clients in more than 70 countries.

As a leading global Elite Partner of SolarWinds IT Operations Management (ITOM) software and remote monitoring tools, we specialize in offering the most comprehensive training and professional services for SolarWinds clients worldwide.


Loop1 exists to engage good people who thrive on learning from each other and working together to deliver world-leading IT Operations Management outcomes. At the heart of this are the core values that embody what it means to be a Loop1 employee:

  • We are greater than me
  • We are purposeful
  • We do the right thing

To live up to our Core Values, we recognize our people are what matters most. To fully realize our purpose requires building and developing a diverse and extraordinary global team of people committed to the success of Loop1, our clients, our partners, and their fellow employees.


Apply Today! We will acknowledge receipt of your application and be in touch if you are successful.

Applications are reviewed continuously, and we may conduct interviews and make appointments before the stated closing date. Hence, we recommend applying as soon as possible to maximize your chances. Any applications received after the closing date will not be considered.

All applicants must be eligible to live and work in the UK at the commencement of their employment. We are committed to equal opportunities in our recruitment process.

Loop1 values your data privacy and therefore will not accept applications via mail.

Loop1 is proud to be an equal-opportunity workplace. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.